The National Pharmacy Association (NPA) and Company Chemists Association (CCA) have written an open letter to the public reminding them to be patient and courteous with pharmacy teams, in the light of frustrations related to shortages of lateral flow tests.
The letter, which patient and community groups have been asked to share, reminds the public that the UK’s pharmacy teams are doing everything they can to help the country through this tough winter period.
On the issue of lateral flow test supplies, it points out that pharmacies are not in control of the national supply chain.
It says: “We have told the government that they should either guarantee enough stock, or have an honest conversation with the public about prioritising essential workers. It is unfair, in our view, for pharmacists to be put in a position of rationing stock.”
The letter also asks people to be wearing a face mask unless they are exempt and also to treat pharmacy staff with respect, reminding them that there is zero tolerance of abuse.
Click here to read the full letter.